Terms and Conditions

Terms and conditions for supply and installation of works

These terms and conditions explain the rights and responsibilities of the client and County Gutters Limited

  1. County Gutters Ltd will provide all customers with a written quotation, which will include sufficient detail for the completion of the works. If any clarification is required, please contact us so that we can provide it. Extra works can be provided subject to a written confirmation including cost.
  2. A ‘contract’ with County Gutters Ltd is an agreement by the client to have work undertaken based on a written quotation headed ‘Quotation’ submitted directly to the client on an official County Gutters Ltd letterhead and is a clear and straightforward undertaking between the two parties to form a contract.
  3. Once a quotation has been accepted (either verbally or in writing) and the client has paid their deposit, then a contract has been entered into and these terms will come into effect. Quotes are valid for three months from the date on the quote.
  4. Once the client has entered into a contract with County Gutters Ltd, by paying their deposit, they have a 14 day cooling off period should they wish to cancel the contract. The client can cancel their contract within 14 days by either phone or email to County Gutters Ltd. 01202 577277 This email address is being protected from spambots. You need JavaScript enabled to view it.
  5. All prices quoted are calculated on the basis of free access and unimpeded working during our normal working hours (8am – 4pm Mon – Fri), unless otherwise agreed. Work outside these hours will be by agreement of the customer
  6. It is the customer’s responsibility to arrange planning permission, building control. If planning permission is required for the work, County Gutters Ltd may request to see proof that this has been agreed prior to beginning work.
  7. Commencement of work is under the assumption of uninterrupted work for the duration of the contract and in accordance with planning permission where applicable. County Gutters Ltd will not be held liable for any costs incurred as a result of delays due to unforeseen circumstances. (eg planning permission delays resulting in work having to stop).
  8. County Gutters Ltd will agree all practical arrangements with regards to working methods with the client in order to provide minimum disruption to the client and allow work to be carried out efficiently by the contractor.
  9. Free access is required for delivery of any materials, scaffolding, machinery, skips etc.
  10. All materials on-site remain the property of County Gutters Ltd and will until paid for full, all waste will be disposed of responsibly and recycled where possible
  11. County Gutters Ltd may directly employ or sub contract labour to work on site. As County Gutters Ltd is a Chas accredited company all employees and sub contractors hold a current CSCS card and relevant certificates for the works required
  12. County Gutters Ltd will provide a payment plan to the client prior to commencement of works. This will usually include a deposit, staged payments and an end payment upon completion of works. Deposits are nonrefundable and allow County Gutters Ltd to book work in and agree a formal start date for works and purchase materials. Please note: In the very unlikely event that County Gutters Ltd have to cancel your work, your deposit will be fully refunded.
  13. Invoices will be sent out prior to the relevant payment date and each invoice will serve as a receipt for payment. Payments must be made in a timely manner or work progress may be impeded or ceased (in the case of nonpayment). Payments can be made by cheque, but bank transfer is our preferred method. All invoices include our bank details for bank transfers.
  14. Insurance – Public Liability and Employers’ Liability: County Gutters Ltd has Public Liability Insurance and Employers’ Liability to the sum of £5,000,000. All employees and sub contractors are covered under County Gutters Ltd insurance. All usual general building practices are covered within our insurance policy.
  15. All client information is retained in accordance with the Data Protection Act 1988 and all personal and other client details will remain confidential.
  16. Guarantees: All customers will benefit from a full guarantee on our workmanship. Guarantees on materials run in accordance with manufacturer’s warranty periods where applicable. Our guarantee covers all new work and new materials used in installation or repairs. In the event of a failure beyond the guarantee period we will be happy to investigate the cause and negotiate a solution to the problem without delay and carry out any agreed repairs as soon as possible. Charges may apply for remedial work carried out beyond guarantee
  17. No responsibility is taken by County Gutters Ltd for the presence of perished or rotten timber (or any other perished or rotten materials) in existing structures such as fascia’s, soffits or rafter tails whether detected or undetected at the time of contract.
  18. Discounts and retentions: Prices are based on the understanding that no retentions are held unless previously arranged and authorised. No Main Contractor or Sub Contractor discounts are given unless agreed and confirmed in writing.
  19. We will endeavour to employ a helpful attitude at all times and will always attempt to bring the building works to a satisfactory conclusion as soon as possible taking into account weather conditions, availability of specialist materials and unforeseen circumstances etc.
  20. County Gutters Ltd take pictures of the progress of our projects. We reserve the right to use these pictures in our portfolio of work, on our website and on various social media websites for marketing and information purposes. Please let us know via email at the start of your work if you are not happy with this.